Brand Permission
Brand Permissions
Brand Permissions let Owners and Admins control which team Members can access which brands. Assign specific brands to each Member so they only see the content, images, and settings relevant to their work.
Why Brand Permissions Matter
As your team grows, not every member needs access to every brand. An agency managing 20 clients doesn’t want every writer seeing all 20 brands in their sidebar. Brand Permissions solve this by letting you scope each Member’s view to just the brands they work on.
This keeps things clean, reduces mistakes (publishing to the wrong brand), and gives clients confidence that only the right people can access their content.
How It Works
- Owners and Admins always see all brands. They cannot be restricted.
- Members can be assigned to specific brands. Once assigned, they only see those brands everywhere in Cuppa: sidebar, dashboard, content lists, image library, and more.
- Unrestricted Members (no brands assigned) see all brands, just like before. This is the default, so existing teams aren’t affected.
| Role | Default Access | Can Be Restricted? |
|---|---|---|
| Owner | All brands | No |
| Admin | All brands | No |
| Member | All brands (until assigned) | Yes |
Setting Up Brand Permissions
Step 1: Go to Team Members
Navigate to Team Settings > Members.
You’ll see a table with each member’s name, email, role, and a Brand Access column showing their current status.
Step 2: Open Manage Brands
- Click the … menu next to a Member
- Click Manage Brands
Note: The “Manage Brands” option only appears for Members. Owners and Admins always have full access.
Step 3: Assign Brands
The dialog shows all your team’s brands with checkboxes:
- Check the brands this member should access
- Use Select All to give access to everything
- Use Clear All to start from scratch
- Click Save
Understanding the Assignment
| Selection | What Happens |
|---|---|
| Some brands checked | Member only sees those brands |
| No brands checked | Member sees all brands (unrestricted) |
| All brands checked | Same as unrestricted, but won’t auto-include new brands |
Tip: If you want a Member to always see new brands as they’re added, leave them unrestricted (no assignments). If you want explicit control, assign specific brands even if it’s all of them.
What Gets Filtered
When a Member has brand restrictions, filtering applies across Cuppa:
| Area | Behavior |
|---|---|
| Sidebar | Only assigned brands appear in the brand switcher |
| Dashboard | Recent content filtered to assigned brands |
| Articles | Only articles from assigned brands are visible |
| Image Library | Only images from assigned brands are shown |
| Social Posts | Only social content from assigned brands appears |
| Generate Images | Generated images scoped to assigned brands |
Everything works normally within assigned brands. Members can create content, publish, generate images, and use all features for their assigned brands.
Brand Access Badge
In the Members table, the Brand Access column shows:
- All brands: Owner, Admin, or unrestricted Member
- 3 brands (or whatever count): Restricted Member with specific assignments
This gives you a quick overview of who can access what.
Common Scenarios
Agency with Multiple Clients
Assign each writer to their client brands only. Writers see a clean workspace with just their clients, and you don’t have to worry about cross-contamination.
Team with Sensitive Brands
Keep internal or pre-launch brands visible only to specific team members until you’re ready to share more broadly.
Onboarding New Members
Add a new team member and immediately assign them to the brands they’ll be working on. They start with a focused view from day one.
Removing Restrictions
To give a Member access to all brands again:
- Click … > Manage Brands on the member
- Click Clear All to uncheck everything
- Click Save
An empty assignment means unrestricted access, so the Member will see all brands again.
Troubleshooting
Member can’t see a brand
- Check their brand assignments in Team Settings > Members
- Click Manage Brands and verify the brand is checked
- If they were recently assigned, they may need to refresh the page
”Manage Brands” option not showing
- This option only appears for Members (role = Member)
- Owners and Admins can’t be restricted, so the option isn’t shown
- Verify you’re an Owner or Admin yourself, as only they can manage permissions
New brand not visible to restricted Members
When you create a new brand, restricted Members won’t see it automatically. You need to update their brand assignments to include the new brand.
Unrestricted Members (no assignments) will see new brands automatically.
Member sees all brands despite restrictions
- Double-check their assignments haven’t been cleared
- If no brands are assigned at all, they’re treated as unrestricted
- Verify the save was successful (you should have seen a confirmation toast)
Related Docs
- Team Settings: Managing your team
- Organization Settings: Team-level configuration